How to change payment institute when paying

Xin Ji

I encountered an issue while attempting to complete the payment process on the UK Biobank. Specifically, on the "Payment details" page, I noticed that the option for "PI Institute will make payment" is locked and cannot be modified. We would like to pay from another institute. This has made it difficult for me to proceed with the payment as intended. How to resolve this issue?

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    Matt H The helpers that keep the community running smoothly. UKB Community team Access Team

    Dear Xin Ji, 

    Thanks for your post on the UK Biobank Community Forum. 

    We can only accept payment from the applicant institute. It is not possible to change the payment request to allow a collaborating institute or third party to make payment. 

    Kind regards, 

    Matt

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