billing payment

Zongren Wang

Why did the bank notify me that the RAP platform pre-authorized a freeze of £250, and then the transaction was canceled later? My funds are sufficient. Could it be that the RAP platform charges on a monthly basis?

Comments

2 comments

Date Votes
  • Comment author
    Matt H The helpers that keep the community running smoothly. UKB Community team Access Team

    Dear Zongren Wang, 

    Thanks for your post on the UK Biobank Community Forum. 

    Queries regarding billing on the UKB-RAP are should be directed to the DNAnexus Billing department who will be best placed to assist you. Their email address is billing@dnanexus.com. 

    Kind regards, 

    Matt 

    0
  • Comment author
    Zhifei Zhou

    Hey, I'm also confused. Have you figured out what's going on?

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