Card verification failed when setting up the billing

Po-Wen Ku

We attempted to set up billing, but the process failed after we entered the required information and clicked the "Set Up Billing" button on the billing interface.
Could you kindly advise on what might be causing this issue? We would appreciate any assistance you can provide.

 

Comments

1 comment

Date Votes
  • Comment author
    Molly Ditchfield
    • Official comment

    Thank you for your post on the UK Biobank Community Forum.

    As you appear to be having problems setting up billing on the UKB-RAP, we suggest that you contact the DNAnexus billing team. The DNAnexus billing team's email address is billing@dnanexus.com. 

    Many thanks!

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