How to request an invoice for a bill? Former User of DNAx Community_10 16 July 2023 00:00 3 comments Comments 3 comments Sort by Date Votes Rachael W UKB Community team Data Analyst 17 July 2023 07:20 This page describes the process. https://documentation.dnanexus.com/admin/billing-and-account-management When you get to the payment method selection, fill in the "Billing Account" section (as in the image below), and ignore the "Credit Card" section. If you need more details, please let us know what you have tried so far. 0 Former User of DNAx Community_10 19 July 2023 06:13 Hi, I was trying to inspect account billing and stuck at this page, which clicked 'log in' made no response. 0 Rachael W UKB Community team Data Analyst 19 July 2023 10:51 Do you have Admin rights to a RAP Project? I am not sure, but I think only Admin people can set up billing. You might need to ask the Admin person on your project to set up the billing. When you click Projects, and select a project, do you see Access: Admin in the top right corner? If this is not the issue, please contact ukbiobank-support@dnanexus.com to get help with billing setup. 0 Please sign in to leave a comment.
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This page describes the process. https://documentation.dnanexus.com/admin/billing-and-account-management
When you get to the payment method selection, fill in the "Billing Account" section (as in the image below), and ignore the "Credit Card" section.
If you need more details, please let us know what you have tried so far.
Hi, I was trying to inspect account billing and stuck at this page, which clicked 'log in' made no response.
Do you have Admin rights to a RAP Project?
I am not sure, but I think only Admin people can set up billing. You might need to ask the Admin person on your project to set up the billing.
When you click Projects,
If this is not the issue, please contact ukbiobank-support@dnanexus.com to get help with billing setup.
Please sign in to leave a comment.