Service update: AWS outage affecting UKB-RAP Completed

UKB Communications The helpers that keep the community running smoothly. UKB Community team Communications Team

DNAnexus has reported some disruption to the UK Biobank Research Analysis Platform (UKB-RAP) due to an ongoing AWS outage. Some services may be unavailable.

Please visit status.dnanexus.com for the latest updates from DNAnexus, and you can also monitor AWS directly at health.aws.amazon.com/health/status.

All other UK Biobank platforms remain unaffected. We will post further updates here as they become available.

Thank you for your patience.

 

Last updated: 11:44am (BST)

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6 comments

Date Votes
  • Comment author
    UKB Communications The helpers that keep the community running smoothly. UKB Community team Communications Team
    • Official comment

    The earlier disruption to the UK Biobank Research Analysis Platform (UKB-RAP) caused by the AWS outage has now been resolved. DNAnexus has confirmed that the platform is fully operational. DNAnexus Inc Status

    Thank you for your patience while this issue was addressed, and we apologise for any inconvenience.

    Last updated: 14:01  (BST)

  • Comment author
    Dr. Mc. Ninja

    I'm seeing lots of problems, e.g. CloudWorkstation jobs that won't die, hanging file uploads, job status won't ‘resolve’ in the GUI etc.

     

    0
  • Comment author
    Andres Lanzos
    • Edited

    I'm also having issues closing a job with Posit Workbench (RStudio). I can't terminate it and it will eat my credits :(

    0
  • Comment author
    UKB Communications The helpers that keep the community running smoothly. UKB Community team Communications Team

    Hi Dr. Mc. Ninja  and Andres Lanzos  - thank you for posting, and sorry for the issues you're experiencing. We have escalated to DNAnexus and will post an update here once more information is available. 

    0
  • Comment author
    Francesca Cavallo

    I am also experiencing issues with the platform. A couple of JupyterLab with Spark clusters have failed mid-analysis. Please keep us updated when new information becomes available.

    0
  • Comment author
    UKB Communications The helpers that keep the community running smoothly. UKB Community team Communications Team

    The UKB-RAP is now fully operational again, and DNAnexus has confirmed that it is functioning normally since the recent AWS outage was resolved. 

    If you experienced issues with jobs not launching, sessions failing,  loss of credits as a result of yesterday's AWS outage - or if you are still experiencing issues and errors today, please contact DNAnexus support ukbiobank-support@dnanexus.com and they will investigate and assist you directly.

    Last updated: 13:30 (BST)

     

    Francesca Cavallo Andres Lanzos  Dr. Mc. Ninja 

    0

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