The server encountered an internal error

Yuexin Cai

We are writing to report an urgent issue: clicking "Create New Project" or "Update Project" buttons triggers the error "The server encountered an internal error". Notably, this problem has been raised by other researchers in the UKB community for over a month without resolution. Please prioritize investigating and resolving this promptly. Provide an ETA for the fix if possible. Thanks for your help!

Comments

2 comments

Date Votes
  • Comment author
    Charlotte
    • Official comment

    Hi Yuexin,

    Thanks for your post. You can keep up to date with planned downtime of the UKB-RAP on the DNAnexus status page here - https://status.dnanexus.com/

    Kind regards,

    Charlotte

  • Comment author
    Rachael W The helpers that keep the community running smoothly. UKB Community team Data Analyst
    • Edited

    Hi Yuexin,

    please clear your browser cache and try again, and if that doesn't help please contact the platform providers directly, ukbiobank-support@dnanexus.com 

    Include a screenshot of the error and a description of the problem and how long it has persisted.

    Thank you for using the forum.

    0

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